🔄 Refund Policy

At GBWise, we want you to be completely satisfied with our services. This Refund Policy outlines your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

This policy applies to all purchases made through our website and services. It covers your statutory rights as a UK consumer, including the 14-day cooling-off period for digital services .

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days without giving any reason .

2.1 When Does the 14-Day Period Start?

• For services: The day after you receive confirmation of your purchase
• For physical products: The day after you receive the goods
• For digital content: The day after you receive confirmation of your purchase (but note exceptions for downloaded content)

2.2 How to Cancel Within 14 Days

To cancel within the 14-day cooling-off period, you can:

• Email us at info@gbwise.co.uk with your order details
• Use our contact form stating you wish to cancel
• Reply to your order confirmation email

3.1 You May Be Eligible for a Refund If:

• Within 14 days: You cancel within the cooling-off period (for most services)
• Service not as described: The service provided does not match the description
• Unsatisfactory quality: The service was not provided with reasonable care and skill
• Technical issues: You experience persistent technical problems that prevent service use
• Duplicate payment: You were charged multiple times in error

3.2 When Refunds May Not Be Issued:

• After 14 days: You cancel after the cooling-off period (no statutory right to cancel)
• Change of mind: After the 14-day period (at our discretion)
• Service already fully performed: If you requested early access and the service was completed
• Free trials: No refund for free trials as no payment was made

To request a refund, please follow these steps:

Please include this information in your email:

• Full Name
• Order Number (found in confirmation email)
• Date of Purchase
• Reason for Refund Request
• Email address used for purchase

Once your refund is approved:

• Credit/Debit Cards: 5-7 working days to appear in your account
• PayPal: 2-3 working days
• Bank Transfers: 3-5 working days

Under UK law, some products and services are exempt from the 14-day cooling-off period :

• Digital content: If you requested immediate access and downloaded/streamed the content
• Services fully performed: If you agreed to early access and the service was completed
• Custom/personalised items: Products made to your specifications
• Perishable goods: Items that expire quickly
• Sealed goods: Health/ hygiene products that were unsealed

If your purchase falls under these exceptions, you may not be eligible for a refund under the cooling-off period, but you still have rights under the Consumer Rights Act 2015 for faulty services/products .

Under the Consumer Rights Act 2015, you have additional rights if you receive faulty products or services :

7.1 Short-term right to reject (30 days)

If your service or product is faulty within 30 days of purchase, you have the right to a full refund .

7.2 Right to repair or replacement (after 30 days)

After 30 days, you must give us one opportunity to repair or replace the service/product. If this fails, you're entitled to a refund or price reduction .

7.3 Up to 6 years

Under UK law, you have up to 6 years to claim a refund for faulty products or services (5 years in Scotland) .

For all refund inquiries, please contact us: